Refund & Returns Policy

Our 14-Day Return Window

We offer a 14-day return window from the date your order is delivered, subject to the eligibility conditions below. After 14 days, unfortunately we cannot accept returns unless the item is defective or was damaged in transit.

To be eligible for a return, your item must be:

• Unused and in its original, unaltered condition
• In its original packaging with all seals, labels, and tags intact
• Accompanied by the original order number or proof of purchase
• Free from signs of use, tampering, or damage caused by the customer

Items Eligible for Return

• Unopened, sealed skincare products in original packaging
• Incorrectly sent items (wrong product, wrong size, or wrong quantity)
• Items received in damaged or defective condition (see Damaged/Defective section below)
• Duplicate shipments caused by our error

Non-Returnable Items

Due to hygienic and safety reasons, the following items are not eligible for return or refund:

• Opened, used, or partially used skincare or beauty products
• Products with broken seals, removed labels, or tampered packaging
• Items marked as "Final Sale" or "Non-Returnable" on the product page
• Gift cards and store credits
• Free gifts or promotional bonus items
• Products returned more than 14 days after delivery

If you're unsure whether your item qualifies, please contact us before initiating a return.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we sincerely apologize. Please:

• Contact us within 72 hours of delivery at [email protected]
• Include your order number, a description of the issue, and clear photographs of the damage or defect

We will review your claim and offer a replacement shipment or full refund at no cost to you, including any return shipping fees. We do not require defective items to be returned in all cases — our team will advise you on a case-by-case basis.

How to Start a Return

Follow these steps to request a return:

Return Shipping Costs

• Customer-initiated returns: You are responsible for return shipping costs unless the item was defective, damaged, or incorrect
• Our error: If we sent the wrong item or a damaged/defective product, we will cover return shipping in full
• We recommend using a trackable shipping method — we are not responsible for returns lost in transit
• Return shipping charges are not refunded for buyer's remorse returns

Refund Processing Times

Once your return is received and approved:

• Refunds are issued to your original payment method (credit/debit card or Cash App Pay)
• Processing takes 5–10 business days after we receive and inspect the return
• Your bank or payment provider may take an additional 3–5 business days to reflect the credit
• We will confirm by email once the refund has been initiated on our end

Total timeline: typically 8–15 business days from return receipt to refund in your account

Exchanges

We currently process exchanges as a return + new order. If you'd like a different product or variant:

• Initiate a return for the original item following the process above
• Place a new order for the desired product
• Your refund for the returned item will be processed upon receipt and inspection

If the exchange is due to our error, we will expedite your replacement shipment at no additional cost.

Order Cancellations

If you need to cancel an order, please contact us immediately at [email protected]:

• Before shipment: Orders cancelled before we dispatch will receive a full refund within 3 business days
• After shipment: Once an order has shipped, it cannot be cancelled — please use our standard return process upon delivery
• During high-volume periods (sales, holidays), order processing may be faster than usual — please act quickly

Contact Us

Still have questions about returns or refunds? We're here to help.

• Crystal Beauty LLC
• 4235 Paul Bunyon Dr, Tokeland, WA 98590
• Email: [email protected]
• Phone: +1 (213) 320-0788
• Response time: 1–2 business days